|The purpose of this course allows experienced negotiators the opportunity to develop and fine tune their skills and will provide negotiation strategies, hints and tips which will influence the outcome of any business negotiation.
This course has been structured to meet the needs of anyone within your business who needs to negotiate with clients or suppliers as part of their job. The techniques demonstrated and practiced on the course, can create maximum competitive advantage, enhance your business relationships and drive profitable growth.
Many people often find themselves in situations where they are expected to negotiate, very often at the sacrifice of margins. Throughout this course participants will learn and practice how to change the negotiating playing field and save any margin which could have been sacrificed, whilst still providing a win/win outcome.Participants will learn:
What is negotiating
What are the characteristics of a good negotiator
The four phase model of negotiating
Preparation for negotiations
Verbal and non-verbal communications in negotiations
Questioning and listening skills
Creating value in the mind of the client
Minimising any objection to price
The closing process
The course is supported by group exercises and role plays to enhance the learning experience of all participants and validate new skills which have been learnt.
All participants will take away from the course:
• A bespoke participant workbook
• Exercises to support the learning back in the workplace
• A personal action plan to show key actions and associated outcomes back in the workplace
• A set of objectives to be discussed with their line manager for further individual development
• The continuing support of ISP (Training)