Andy Cain - Inspiring superior performance
Coaching is one of the most effective methods of enhancing performance. It involves deliberate and specific activities that are designed to help people develop their skills by learning on the job. A good coach leads highly productive teams who are keen to learn new skills and as a result significantly increase the cost effectiveness and efficiency of their department/organisation.

Being able to recognize and implement the characteristics of a good coach will help you to accelerate the individualís progress by providing greater focus and create an awareness of possibilities. Coaches concentrate on where individuals are now and where they want to get to in the future. The coaching process depends on the person being coached taking responsibility for their actions and making their own decisions, not the coach providing the solution.

This course can be tailored to suit the needs of your organisation and can be run over one, two or three days. The course and material is designed provide the participants with the confidence and positive mindset that they require, and provides an environment for putting learning techniques into practice.

Participants will learn:
  To identify the key qualities they need as a coach and will focus on developing their skills in the following areas;
•  Listening skills
•  Communication skills
•  Rapport building
•  Motivating and inspiring
•  Curiosity, flexibility and courage
  How to give objective feedback correctly
  How to use the G.R.O.W. model to support their teams in the achievement of their individual goals
  How to identify the stages of learning and individual styles
  How to motivate change and deal with resistance
  How to plan, prepare, carryout and give objective feedback following a joint client visit

The course is supported by group exercises and role plays to enhance the learning experience of all participants and validate new skills which have been learnt.

All participants will take away from the course:
•  A bespoke participant workbook
•  Exercises to support the learning back in the workplace
•  A personal action plan to show key actions and associated outcomes back in the workplace
•  A set of objectives to be discussed with their line manager for further individual development
•  The continuing support of ISP (Training)

Services & Courses
Negotiation Skills
Presentation Skills
Client Visit Skills
Telesales Skills
Selling Skills
Sales Management Skills
Coaching Skills
Situational Leadership
Key Account Management
Creating Value
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